To all those who serve as a volunteer at the Flagler Humane Society—we greatly appreciate your support of the only full- service shelter taking in all animals, whether abandoned, stray or surrendered by their owners in Flagler County. Upon completion of reading this document, please sign and our Volunteer Coordinator will make a copy for your records and ours. We take professional standards of conduct seriously. Standards of conduct are public announcements about beliefs and intentions. They help articulate expectations and guide you on what conduct is acceptable. We believe standards and values influence attitudes and ultimately drive behavior; therefore, what is most important at FHS, is outlined.

Ethical Behavior

High standards of ethical behavior make FHS a great place to volunteer and by exercising the highest standards of ethics in all your actions promote accuracy, honesty, and fiduciary responsibility. Demonstrate personal integrity at all times and report situations you observe that might counter these standards.

Customer Service

FHS is committed to the highest standards of customer service. Customer service extends to all we come in contact with including clients, supporters, volunteers, staff, and one another. Being successful in your job means helping others succeed in their jobs. You are the person ultimately responsible for the quality of work you do and the work reputation you have at FHS. Seek ways to improve your contribution, and the operation and delivery of services provided.

Respectful Treatment of All

Treat all people and animals with respect and dignity. Recognize the value of each individual or group to create an open environment, which encourages and solicits input from all stakeholders. Advocate and model open-mind listening and inclusion. Make informed decisions without personal bias and recognize stress and emotions involved as people deal with issues relating to animals and treat everyone with sensitivity. Understand some animals, for their own well-being or the community good, are not suitable for adoption. The goal is to place all healthy and treatable animals and there are many programs to support this goal. When necessary, euthanasia is performed by caring staff that have been trained and certified. Realize decisions of people who evaluate animals are not made lightly and must be respected, even if they differ from your own. Acknowledge that the work we do often has a heavy emotional component. When discussing differences of opinion, refrain from speaking ill of others. Foster a mutual respect for each other and find appropriate ways to express sadness, grief and anger.

Communication & Positive Work Relationships

Develop and practice good communication skills. Project a positive attitude and help make FHS a fun place to work. Develop a high level of emotional intelligence at work, which is consciously using emotions to create positive work relationships. Seek to understand the different needs and responsibilities of departments and promote healthy discussions.

Workplace Safety

Learn the safe, approved method of accomplishing your tasks and follow safety rules and procedures at all times. Report unsafe working conditions and on-the-job injuries to the Lead in your department immediately.

Responsible Pet Ownership

Treat all animals with respect, compassion and care. Recognize the tragedy of pet overpopulation. We encourage every owned pet is to be spayed/neutered and licensed in accordance with local regulations. Abide by all the animal control ordinances in your community.